Realdolmen Education



This course is currently not scheduled on the open calendar, but can be organized on request.

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5 day(s)


The Managing Across the Lifecycle course will be of interest to: Chief Information Officers, Senior IT Managers, IT Managers, Supervisors, IT Professionals, IT Operations Practitioners, IT Development Practitioners, • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization, • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module, • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite


Candidates for this course must: Hold the ITIL Foundation Certificate (2 credits) in IT Service Management, and have obtained an additional 15 credits from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications, i.e., a total of at least 17 credits.


Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following: Key concepts of the service lifecycle, Communication and stakeholder management, Integrating service management processes across the service lifecycle, Managing services across the service lifecycle, Governance and organization, Measurement, Implementing and improving service management capability, Preparing for APMG MALC examination, including mock examination opportunity


Managing Across the Lifecycle (MALC) is the final and last step for IT professionals before they join a select group who are ITIL Experts. MALC is the capstone course that enables learners to bridge the lifecycle stages of ITIL and truly help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, candidates must strategize, plan, use, and measure ITIL principles in an integrated approach. The ITpreneurs MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course immerses them in a realistic case study and 5 strategic assignments that learners have to manage alone or in small groups. The ITpreneurs MALC experience asks candidates to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization. This is a non-PowerPoint, non-lecture course; a full hands-on case study experience.


The ITIL Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This course is available as a 5-day Classroom training program, as well as a 2-day Blended training course.

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. There are five strategic assignments developed around the Royal Phraya Hotel chain. This hotel is also featured in all other ITpreneurs ITIL courses. However, in the new course, the chain has expanded their business to other countries around the globe. The scenarios build upon each other, which means that, as in real life, if you make mistakes at the beginning, it will come back to you later. Each of the scenarios covers multiple learning objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the course. Learners, who perform well in this advanced training program, will do well in the final MALC exam. The Royal Phraya has just conducted an acquisition and learners have to assist management in the integration. When doing so, they will be asked to analyze and apply ITIL concepts and apply these to the situation (Bloom Level 4); and synthesize and evaluate information to create a meaningful result for the hotel (Bloom Level 5). Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment. During the course, the instructor plays the role of the technology manager of the Royal Phraya Hotel chain.

Agenda Full Five-Day Classroom Course: The full MALC classroom course is a complete group-based learning experience. Learners manage all the five assignments in small groups and they learn as much from their peers, as from the coaching performed by the instructor. This course is ideal for people who learn best by listening, discussing, and sharing knowledge.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


  • Unit 1: introduction
    • 1.1 Overview
    • 1.2 Instructor and Student Introductions
    • 1.3 Unique Nature of the MALC Course
    • 1.4 Course Details
    • 1.5 Pre-Read
    • 1.6 Course Agenda
  • Unit 2: Strategic Assessment
    • 2.1 Overview
    • 2.2 Scenario
    • 2.3 Solution Development
    • 2.4 Presentations
    • 2.5 Grading Rubric
    • 2.6 Scenario Brief
  • Unit 3: Organizational Challenges, Critical Success Factors, and Risks
    • 3.1 Overview
    • 3.2 Scenario
    • 3.3 Solution Development
    • 3.4 Presentations
    • 3.5 Grading Rubric
    • 3.6 Scenario Brief
  • Unit 4: ITSM Implementation Plan
    • 4.1 Overview
    • 4.2 Scenario
    • 4.3 Solution Development
    • 4.4 Presentations
    • 4.5 Grading Rubric
    • 4.6 Scenario Brief
  • Unit 5: Business Case
    • 5.1 Overview
    • 5.2 Scenario
    • 5.3 Solution Development
    • 5.4 Presentations
    • 5.5 Grading Rubric
    • 5.6 Scenario Brief
  • Unit 6: Managing Strategic Change
    • 6.1 Overview
    • 6.2 Scenario
    • 6.3 Solution Development
    • 6.4 Presentations
    • 6.5 Grading Rubric
    • 6.6 Scenario Brief
  • Unit 7 : Exam Preparation Guide
    • Mock Exam 1
    • Mock Exam 2