Realdolmen Education

Details

Trending Frameworks surrounding the ITIL ® eco-system

This course is currently not scheduled on the open calendar, but can be organized on request.

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Duration

2 day(s)

Audience

ITIL® consultants, service managers and experts who are interested in expanding their knowledge of complementary frameworks.

Prerequisites

Thorough knowledge of ITIL® at least at ITIL® Foundation level.

Objectives

Introduction to the relevant upcoming frameworks for Service Management and their connection.

Methods

Instructor-led presentation of these frameworks at Foundation level (approximately 1 hour per topic), with opportunity for interactive discussion and networking.

Description

The community and the market have recently been visualizing a number of possibilities for methodological expansion at “Foundation” level. Recent frameworks offer complementary viewpoints in combination with the use of ITIL® in the field of consultancy and/or IT Service Management. What is the connection? How relevant are they and what are the possibilities for expansion?

In this session we provide a quick overview of these “Upcoming frameworks complementary to ITIL®”. The content is aligned to the exam topics of EXIN.

Contents

  • Preceding: ITIL®, Lean IT and its application
    • History of ITIL® and adoption of ITIL® V2 today
    • Value-driven service delivery from the ITIL® life cycle
    • Lean for IT and ITIL®: problem management as hinge point?
    • The approach of Microsoft with MOF and System Center
  • Formal standards vs. IT Service Management
    • Standards in the current market and the role of ISO 9000
    • ISO 20000 as standard for ITSM maturity
    • ISO 27000 and the embedding of Security Management
    • Dynamic quality models according to ITIL® CSI and CMM
  • Over infrastructure to the full width of the value chain
    • ITIL® about Application Management and working with end-to-end processes
    • ASL as application of ITIL® practices for application management
    • BISL as approach for opening up information management
    • Universal Service Management: USMBOK read for you.
  • From operational value to plans and building change
    • Service Transition: ITIL® vs. PMBOK / PRINCE2 and MSP
    • Service Design: Architecture and TOGAF vs ITIL®
    • Service Transition: Agile / Scrum vs. waterfall
  • Opening to other frameworks: testing, Cloud, Green IT, HDI, COBIT, SOX
  • ITIL® is a registered trade mark of Axelos Limited