Trending Frameworks surrounding the ITIL ® eco-system
This course is currently not scheduled on the open calendar, but can be organized on request.Request Course
ITIL® consultants, service managers and experts who are interested in expanding their knowledge of complementary frameworks.
Thorough knowledge of ITIL® at least at ITIL® Foundation level.
Introduction to the relevant upcoming frameworks for Service Management and their connection.
Instructor-led presentation of these frameworks at Foundation level (approximately 1 hour per topic), with opportunity for interactive discussion and networking.
The community and the market have recently been visualizing a number of possibilities for methodological expansion at “Foundation” level. Recent frameworks offer complementary viewpoints in combination with the use of ITIL® in the field of consultancy and/or IT Service Management. What is the connection? How relevant are they and what are the possibilities for expansion?
In this session we provide a quick overview of these “Upcoming frameworks complementary to ITIL®”. The content is aligned to the exam topics of EXIN.
- Preceding: ITIL®, Lean IT and its application
- History of ITIL® and adoption of ITIL® V2 today
- Value-driven service delivery from the ITIL® life cycle
- Lean for IT and ITIL®: problem management as hinge point?
- The approach of Microsoft with MOF and System Center
- Formal standards vs. IT Service Management
- Standards in the current market and the role of ISO 9000
- ISO 20000 as standard for ITSM maturity
- ISO 27000 and the embedding of Security Management
- Dynamic quality models according to ITIL® CSI and CMM
- Over infrastructure to the full width of the value chain
- ITIL® about Application Management and working with end-to-end processes
- ASL as application of ITIL® practices for application management
- BISL as approach for opening up information management
- Universal Service Management: USMBOK read for you.
- From operational value to plans and building change
- Service Transition: ITIL® vs. PMBOK / PRINCE2 and MSP
- Service Design: Architecture and TOGAF vs ITIL®
- Service Transition: Agile / Scrum vs. waterfall
- Opening to other frameworks: testing, Cloud, Green IT, HDI, COBIT, SOX
- ITIL® is a registered trade mark of Axelos Limited