Realdolmen Education


JIRA Essentials

This course is currently not scheduled on the open calendar, but can be organized on request.

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0.5 day(s)


This course is designed for novice or new JIRA users, product managers, project administrators, JIRA application admins, and system admins.


JIRA experience or issue tracking systems is not required. This class is a prerequisite for all other JIRA courses.


After attending this course, attendees should be able to: • Create a JIRA issue and progress it through the workflow • Monitor the issue status as it flows through the workflow using search • Describe how issues are categorized in JIRA • Save a search to simplify status requests • Modify existing issues, changing priority and assignees • Update multiple issues in one operation to align with changing business requirements • Use versions to coordinate a product release • Communicate progress of project tasks using the JIRA dashboard


Classroom session + hands-on exercises


In this course, attendees learn how JIRA is organized and gain hands-on experience working with the JIRA application by performing the most common tasks. Attendees work through real-life scenarios using a preconfigured instance of JIRA. By logging in to JIRA as users with various job roles and JIRA roles, attendees gain an understanding of who typically performs which tasks and why. After attending this course, attendees will learn the basics of managing and tracking team issues and projects. They will return to their jobs with increased confidence and a better command of often-used JIRA features.


  • What is JIRA?
  • JIRA roles
  • Navigating JIRA
  • Issues Hierarchy
  • Managing Issues
  • Workflow Concepts
  • Version management