ITIL®

ITIL ® Awareness

The ½ day Awareness course provides learners with the unique opportunity to receive an introduction to the concepts of ITIL and ITSM. It provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL...

ITIL ® Continual Service Improvement Lifecycle

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and ...

ITIL ® MALC

The ITIL Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL Expert in IT Service Management qualification. This course is available as a 5-day Classroom training program, as well as a 2-day Blended training...

ITIL ® Operational Support and Analysis Capability

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services. The main focus of this course is on the operational-level process activities a...

ITIL ® Planning Protection and Optimization Capability

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning Protection and Optimization of services. The main focus of this course is on the operational-level process activi...

ITIL ® Release, Control and Validation Capability

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and...

ITIL ® Service Design Lifecycle

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the...

ITIL ® Service Offerings and Agreements Capability

This 5-day course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services. The main focus of this course is on the operational-level process activities a...

ITIL ® Service Operation Lifecycle

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within ...

ITIL ® Service Strategy Lifecycle

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the...

ITIL ® Service Transition Lifecycle

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within ...

ITIL® Foundation

This 3-day workshop is the best starting point for those who want a broad introduction to IT Service Management, and to ITIL® edition 2011 in particular. ITIL® 2011 is the latest and most relevant version of the ITIL® framework, officially released i...

ITIL® Refresh

Refresh and review of the core ITIL® Foundation workshop contents (high speed). Clarifying any remaining questions about the ITIL® framework among the audience. Mock exam and review of exam format Discussion of additional exercise questions...